FAQ

I ordered something, and I havent received a tracking number yet. When will I get it?

Each and every item is made to order. We hope to have every item shipped out within two weeks. However, due the current Covid strain causing labour shortages, we cannot guarantee shipping times. 

If you would like an update on your projects status, please feel free to contact me at nathan@eisenfaust3dprints.com! I will get back to you as soon as possible.

 

I would like something custom made, can you 3d print it for me?

Odds are, we can! If you've got the stl, or obj file, we can give you a quote! If you don't have the required files, we can make them for you! Noted, this is an additional service and will be priced accordingly.

 

Do you ship internationally? 

Yes! While we are based in Canada, we can ship anywhere in the world. Just select the applicable country while checking out!

 

What type of printers do you use?

Our fleet of 3d printers include seven large format FDM printers, and 2 large format SLA printers. 

 

How big can you print?

Our FDM printers feature a 300 x 300 x 400 mm build volume. Our SLA printers have a 192 x 120 x 245 mm build volume. However, this doesnt stop us from making life sized figures by cutting the file up and printing the pieces seperately.